Privacy policy

Joy of Jade is committed to protecting your privacy. This Privacy Policy applies to all online and mobile websites, applications, and digital services ("Services") provided by Milena Mücevherat ve E-Tic Anonim Şirketi ("we", "us", "our") and explains what information we collect, how we process it, and the procedures we implement to protect your privacy.

If you do not agree with the following policy, you may wish to stop browsing/using this website.

WHO IS RESPONSIBLE FOR THE PERSONAL INFORMATION WE COLLECT?

We are the data controller for the personal information collected via the website, for the purposes of data protection laws.

If you have any questions about this Privacy Policy or how we use your personal information, please contact our Customer Relations team at [email protected].

WHAT INFORMATION DO WE COLLECT?

To provide you with a personalized shopping experience and the best service at Joy of Jade, we collect personal information from you.

Information we receive from you includes but is not limited to:

  • Your name, date of birth, and gender.
  • Contact details such as email address, postal address, and phone number.
  • Financial information such as credit/debit card numbers.
  • Your marketing preferences, including any consents you provide when subscribing to our newsletter or creating an online account.
  • Records of communication if you contact us via phone, email, or live chat.
  • Marketing preferences or responses to voluntary surveys. To improve our marketing communications, we may collect data about your interactions with and responses to our marketing communications and website activities. For more information, please see our Cookie Policy.
  • Website activity data, including personal information you voluntarily provide when opening an account, subscribing to our newsletter or catalog, ordering products, or otherwise interacting with us.

We also automatically collect certain information, including but not limited to:

  • Details about the browser, device, or operating system you use to access our Services.
  • Your IP address, referring website, pages viewed, visit dates and times, time spent on each page, and products viewed, clicked, added to cart, and purchased. We and third parties use this data to learn more about our visitors and to contact them through channels such as email and/or direct mail.

HOW DO WE USE THIS INFORMATION?

We process your personal data for purposes including but not limited to:

  • Personalizing our products and services for you.
  • Processing and fulfilling your order and providing requested products and services.
  • Providing customer service support.
  • Informing you about changes to our terms or policies.
  • Verifying your identity.
  • Preventing, investigating, and/or reporting fraud, misrepresentation, security incidents, or crime as required by law.

With your consent where required, we, our employees, service providers, and selected third parties may use your personal data to:

  • Send newsletters and promotional materials related to our services for direct marketing purposes.
  • Personalize content and advertising and improve the performance of our content by placing cookies and using similar tracking technologies (as described in the "Cookies" section and any accompanying information).
  • Use your data for purposes disclosed at the time we request your consent.

You have the right to opt out of the use of your personal data for marketing purposes at any time. You can do this by clicking the "Unsubscribe" link at the bottom of our emails or by contacting us at [email protected].

By registering your personal information with Joy of Jade, you consent to the use of your personal data in accordance with this Privacy Policy. If you are under 18 years of age, you must inform a parent or guardian about our Privacy Policy and obtain their consent before using any of our online services, including placing an order or subscribing to our newsletter.

WHO DO WE SHARE THIS INFORMATION WITH?

With your consent (where required), we share your personal data with trusted third parties who perform business functions on our behalf, including payment processing, hosting services, database maintenance, order delivery, advertising, and analytics services.

In all cases, such third parties act in accordance with Joy of Jade’s instructions and this Policy, and maintain appropriate confidentiality and security standards.

We may share personal data without your consent when:

  • Responding to legal processes such as court orders, subpoenas, or requests from law enforcement or government authorities.
  • Enforcing our policies or terms of use, investigating illegal activity, or protecting the safety of users of our Services.
  • In the event of a merger, acquisition, or sale of all or part of our assets to another company.

DATA RETENTION

We retain your personal data processed for marketing purposes until you request otherwise, and for a short period thereafter to enable us to comply with your requests. We retain your personal data until you withdraw your consent to direct marketing or object to our data processing.

For data processed in connection with a contract, we retain it unless you request its deletion.

YOUR RIGHTS

You have certain rights regarding your personal information. These rights may only apply in specific circumstances and are subject to certain exemptions. Please refer to the table below for a summary of your rights.

  • Right to Access: You have the right to request a copy of your personal information, subject to certain exemptions.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure: You may request deletion of your personal information under certain circumstances, such as when it is no longer needed, you withdraw consent, or processing is unlawful.
  • Right to Restrict Processing: You may request we suspend processing of your personal information in specific situations (e.g. while verifying accuracy, or during legal claims).
  • Right to Data Portability: You may request your personal data in a structured, commonly used, and machine-readable format, and request its transfer to another organization, where technically feasible.
  • Right to Object: You may object to our use of your personal data in certain situations, such as profiling or direct marketing.
  • Right Not to Be Subject to Automated Decision-Making: You may object to being subject to decisions based solely on automated processing, including profiling, where applicable.
  • Right to Withdraw Consent: You have the right to withdraw your consent at any time where we rely on your consent to process personal data.

THIRD-PARTY LINKS

Our Website may include links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy notice of every website you visit.

SECURITY MEASURES

We have implemented physical, electronic, and managerial procedures designed to prevent unauthorized access, maintain data security, and use personal data we collect online correctly. These measures vary depending on the sensitivity of the data we collect and store.

While we take appropriate measures to prevent unauthorized disclosure of personal data, we cannot guarantee that your personal data will never be disclosed, altered, or destroyed in ways inconsistent with this Privacy Policy.

MANAGING AND REMOVING COOKIES

Most web browsers provide a Help menu that explains how to prevent your browser from accepting new cookies, how to delete old cookies, how to notify you when new cookies are set, and how to disable cookies altogether. For more information, visit www.aboutcookies.org.

HOW TO CONTACT US

We hope to answer any questions you may have regarding how we process your data. If you have any concerns or would like to opt out of direct marketing, please contact us at [email protected].

CHANGES TO THIS PRIVACY POLICY

We may update this notice from time to time. Any changes to this Privacy Policy will be posted on this page. The updated Privacy Policy will become effective when posted or otherwise communicated to you.

This Privacy Policy was last updated on January 19, 2023.