After Sales Repair Policy

Joy of Jade offers a full statutory warranty for pieces purchased from authorized Joy of Jade retailers and websites for 2 years.  The warranty covers manufacturing and material defects due to normal wear and use. Each defective product under warranty will be examined and evaluated by Joy of Jade’s technical experts. 

Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value. Unfortunately, in the case of a product substitution, Joy of Jade is unable to guarantee that the exact same product or design will be provided. 

Joy of Jade will not repair, replace, or substitute any goods that have been, in the company’s opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse. 

If a piece is not covered by the terms of the Joy of Jade warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:

1. The product is a genuine Joy of Jade product with the Joy of Jade logo.
2. The repair is feasible – it must be possible to bring the product back to its original pristine condition
3. Spare parts are still available (this is usually not the case if a product is out of production) If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Joy of Jade retailer or contact with the customer service on support@joyofjade.com

Can I post my item directly to the repair center?

We do not currently offer the possibility to post items for repair directly to our repair.