Privacy Policy

Joy of Jade is committed to ensuring that your privacy is protected. This privacy policy applies to any online and mobile website, application, and digital service ("Services") of Milena Mücevherat ve E-Tic Anonim Şirketi ("we", "us", "our") and explains what information we collect, how we process it and the procedures that we have in place to safeguard your privacy.

If you do not agree to the following policy, you may wish to cease viewing/using this website.

WHO IS RESPONSIBLE FOR THE PERSONAL INFORMATION WE COLLECT?

We are the controller for the purpose of data protection law, in respect of your personal information collected via the website.

If you have any questions regarding this Privacy Policy or the way we use your personal information, please contact our Customer Relations on support@joyofjade.com.

WHAT INFORMATION WE COLLECT

At Joy of Jade, we collect personal information about you in order to provide you with the best service and a personalized shopping experience.

The Information that we collect from you includes, but is not limited to:

• personal information such as your name, date of birth and gender.
• contact information such as email address, postal address, and telephone number.
• financial information such as credit / debit card numbers.
• your marketing preferences, including any consent you have given us when you subscribe to our newsletter or set up an online account.
• if you contact us by telephone, email, or live chat we may keep a record of that correspondence.
• Marketing preferences or responses to voluntary surveys. To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communication and activity on our website. Please see cookie policy for more information.
• Website activities, we collect personal information that you voluntarily provide to us when registering an account with us, registering to receive our newsletter or catalogue, ordering our products, or otherwise contacting us.

We also collect some information automatically including, but not limited to:

• information related to the browser, device, or operating system that you use to access our Services.
• your IP address, the website you came from, information on actions taken on our services including, but not limited to, pages viewed, dates and times of visits, time spent on each page and products viewed, clicked on, added to your basket, and purchased. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email and/or direct mail.

HOW WE USE THIS INFORMATION

We process your personal data including, but not limited to, the following purposes:

• to personalize our products and services for you.
• to process and fulfil your order and to provide products and services you have requested.
• to provide customer service care.
• sending you information about changes to our terms or policies.
• verifying your identity.
• to prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable law.
• Where and when you give us your consent, we, our employees, service providers, and selected third parties will use your personal data:
• for direct marketing to send you e-newsletters and other promotional material about our services. 
• to place cookies and use similar tracking technologies (as set out in the "Cookies" section and the information provided to you when those technologies are used) to personalize content and advertising for you and to allow our content to function better.
• on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.

If you no longer wish for us to use your personal information for marketing purposes, you have an absolute right to opt-out at any time. You can do this by clicking on the "Unsubscribe" link at the bottom of our emails or by contacting us at support@joyofjade.com.

When you register your personal information with Joy of Jade, you consent to the use of your personal data in line with this Privacy Policy. If you are under the age of 18, you must inform a parent or a guardian about our Privacy Policy and obtain their agreement to this before using any of our online services including, but not limited to, registration with Joy of Jade, subscribing to our newsletter or placing an order with us.

WHO WE SHARE THIS DATA WITH

With your consent (where required), we share your personal data with trusted third parties we have engaged to perform business-related functions on our behalf including, but not limited to, handling payments, hosting services, database maintenance, delivery of your order, advertising service and conducting analytics.

In all cases, the third party is acting on Joy of Jade’s express instructions and in accordance with this Policy, confidentiality, and levels of security.

Without your consent, we may share your personal data:

in response to legal process, for example, a court order or a subpoena, a law enforcement or government agency's request.

with third parties if this will help us to enforce our policies and terms of use, to check for potential illegal activity, to protect the safety of other users of the Services or in response to a legal process.

if we, or one of our business units, undergoes a business transition, such as a merger or acquisition by another company, or sale of all or part of our assets.

RETAINING YOUR DATA

Where we process personal data for marketing purposes, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.

Where we process personal data in connection with performing a contract, we will keep the data unless you ask for it to be removed.

YOUR RIGHTS

You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights.

RIGHT OF ACCESS TO YOUR PERSONAL INFORMATION

You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions.

RIGHT TO RECTIFY YOUR PERSONAL INFORMATION

You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.

RIGHT TO ERASURE OF YOUR PERSONAL INFORMATION

You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation.

RIGHT TO RESTRICT THE USE OF YOUR PERSONAL INFORMATION

You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defence of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.

RIGHT TO DATA PORTABILITY

You have the right to obtain your personal information that you provided to us in a structured, commonly used, and machine-readable format and for it to be transferred to another organization, where it is technically feasible. The right only applies where the use of the personal information you provided is based on your consent or for the performance of a contract with you, and when the use of your personal information is carried out by automated (i.e., electronic) means.

RIGHT TO OBJECT TO THE USE OF YOUR PERSONAL INFORMATION

You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your situation and we use your personal information for our legitimate interests (or those of a third party) including for profiling; and (ii) if you object to the use of your personal information for direct marketing purposes, which includes profiling to the extent it relates to such direct marketing.

RIGHT TO OBJECT TO DECISION WHICH IS BASED SOLELY ON AUTOMATED PROCESSING

You have the right in certain circumstances not to be subject to a decision which is based solely on automated processing without human intervention.

RIGHT TO WITHDRAW CONSENT

You have the right to withdraw your consent at any time where we rely on consent to use your personal information.

THIRD PARTY LINKS

The Website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for how they handle your personal information. When you leave our website, we encourage you to read the privacy notice of every website you visit.

SECURITY MEASURES

We have put in place physical, electronic, and managerial procedures designed to help prevent unauthorized access, to maintain data security, and to correctly use the personal data we collect online. These safeguards vary based on the sensitivity of the personal data that we collect and store.

Although we take appropriate measures to safeguard against unauthorized disclosures of personal data, we cannot assure you that your personal data will never be disclosed, altered, or destroyed in a manner that is inconsistent with this privacy policy.

HOW TO MANAGE AND REMOVE COOKIES

The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. For further information, see www.aboutcookies.org.

HOW YOU CAN GET IN TOUCH

We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data or would like to opt-out of direct marketing, you can get in touch at support@joyofjade.com.

CHANGES TO THIS PRIVACY NOTICE

From time to time, we may update this notice. Any changes we make to this Privacy Policy in the future will be posted on this page. The updated Privacy Policy will take effect as soon as it has been updated or otherwise communicated to you.

This Privacy Policy was last updated on 19th of January 2023.